Unlike most clinic’s today, Arthrocare does not charge any extra for the additional 15 minutes needed for a patients first consultation and then subsequent treatment. It recognises the importance of this time to get to know and understand the patients social & medical background.

A small charge for a consultation will only ever be made should a patient have their consultation and then decide not to have treatment.

Arthrocare Privacy Policy

Copyright

The website www.arthrocare.info and its content is copyright of Arthrocare Limited –  © ArthrocareLimited.  All rights reserved.

Any reproduction or redistribution of part or all of the contents in any form is prohibited other than the following:

1. You may download or print to a local hard disk extracts for your personal and non-commercial use only.
2. You may copy the content to individual third parties expressly for their personal use, but only if you acknowledge this website as the source of the material.
3. You may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit the content or store it in any other website or other form of electronic retrieval system.

Disclaimer

In relation to the website the following applies

The contents included in this website is for general information purposes only.  The information is provided by Arthrocare Limited and while we endeavour to keep the contents up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, suitability, reliability or availability with respect to the website or the information, products, services or related graphics contained on the Arthrocarewebsite for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Privacy Policy

In this section, we refer to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

 

The EU wide General Data Protection Regulation (GDPR) is far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects.  These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

 

1.     Practice: Arthrocare Osteopathy & Sports Injury Specialists based at 3 East Hill, Houghton Regis, Dunstable, Bedfordshire. LU5 5EQ which hereafter for the purposes of this Privacy Notice will be referred to as Arthrocare, is pleased to provide the following information:

2.      Who are Arthrocare? Arthrocare are Osteopaths who diagnose and treat health conditions.  Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter https://www.iosteopathy.org/osteopathy/the-patient-charter/ .  Arthrocare may also provide other treatments, our staff will be pleased to give more details about these.

3.     Personal Data

a)    For the purposes of providing treatment, Arthrocare may require detailed medical information.  We will only collect what is relevant and necessary for your treatment.  When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health.  This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement.  To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Arthrocare to document and process your personal medical data. Contact details provided by you such as phone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

b)    For marketing purposes, Arthrocare may also use the contact details provided by you to respond to your enquiries, including making phone contact and emailing information to you which the practice believes may be of interest to you.

c)     In making initial contact with the practice you consent to Arthrocare maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decided to desist in promoting our services.  Arthrocare may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us.  Arthrocare do not broker your data and you can ask to be removed from our marketing database by phoning or emailing the practice using the contact details provided in this Privacy Notice.

d)    Some basic personal data may be collected about you for the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

e)    Arthrocare’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.  WordPress.org uses cookies to help Arthrocare to identify and track visitors and their website access preferences.  Arthrocare’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Arthrocare’s website.

f)     Arthrocare will only collect the information required so that we can provide you with the services you require, the business does not sell or broker your data.

4.     Legal basis for processing any personal data: To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5.     Legitimate interests pursued by Arthrocare: To promote treatments for patients with all types of health problems indicated for osteopathic care.

6.     Consent: Through agreeing to this privacy notice you are consenting to Arthrocare processing your personal data for the purposes outlined.  You can withdraw consent at any time by using the postal, email address or phone number provided in this Privacy Notice.

7.     Disclosure: Arthrocare will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Arthrocare will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.  The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent hard to the rights, property or safety of its staff.

8.     Retention Policy: Arthrocare will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations.  After eight years, all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.  Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9.     Data storage: Data will not be stored outside the EEA unless that company has demonstrated compliance with European legislation on GDPR e.g. signing of EU/US data privacy shield.

10.  Your rights as data subject: At any point whilst Arthrocare are in possession of, or processing your personal data, all data subjects have the following rights:-

·      Right of access: you have the right to request a copy of the information that we hold about you.

·      Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.

·      Right to be forgotten: in certain circumstances, you can request that the data we hold about you is to be erased from our records.

·      Right to restriction of processing: where certain conditions apply, you have a right to restrict the processing.

·      Right of portability: you have the right to have the data we hold about you transferred to another organisation.

·      Right to object: you have the right to object to certain types of processing such as direct marketing.

·      Right to object to automated processing, including profiling: you also have the right not to be subject to the legal effects of automated processing or profiling.

 

In the event that Arthrocare refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.  At your request Arthrocare can confirm what information it holds about you and how it is processed.

11.  The following information you can request:

·      Identity and contact details of the person or organisation (Arthrocare) that has deterred how and why to process your data.

·      Contact details of the data protection officer, where applicable

·      The purpose of the processing as well as the legal basis for processing.

·      If the processing is based on the legitimate interests of Arthrocare and information about these interests.

·      The categories of personal data collected, stored and processed.

·      Recipient(s) or categories of recipients that the data is/will be disclosed to.

·      How long the data will be stored.

·      Details of your rights to correct, erasure, restrict or object to such processing.

·      Information about your right to withdraw consent at any time.

·      How to lodge a complaint with the supervisory authority (ICO).

·      Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

·      The source of personal data if it wasn’t collected directly from you.

·      Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12.  To access what personal data is held, identification will be required: Arthrocare will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Arthrocare are dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to enquiries@arthrocare.info or by phoning 03332 47 48 49 or writing to us at the address further below.

13.  Complaints: In the event, you wish to make a complaint about how your personal data is being processed by Arthrocare you have the right to complain to us.  If you do not get a response within 30 days, you can complain to the Information Commissioner’s Office (ICO).

Arthrocare, 3 East Hill, Houghton Regis, Dunstable, Bedfordshire. LU5 5EQ.

ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

 

Clinic Privacy

PLEASE be aware that this practice DOES NOT hold any data online as to its patients, and this practice DOES NOT share data with anyone/or any outside source.

PLEASE note that the practice premises are ALARMED and POLICE MONITORED, and ALL patient records are LOCKED away when the practice is closed.

The practice premises are also CCTV monitored, both in the waiting room and outside, for patient protection only, and no images are shared with any third party.

In extreme cases, where the police may ask to see a patient’s records, or CCTV footage, the patient will AWAYS be contacted first.

If anyone should have any concerns regarding GDPR please call or text Richard direct on 07999 911911

 

Use of this Website

We own the copyright in this site and the materials published on it. You may not link any other website to this site, nor frame it, without our express permission.

Cookies and website tracking information

Whenever you use a website information is gathered by statistical software which resides on the server and which monitors traffic patterns and site use. This collects information about how people have found the website, which pages they have visited, which page they exit from and so on. These statistics are important to us so that we can make the website more effective and easy to navigate. No personal information is gathered as a result of this activity.

Our website uses cookies to control certain site functionality. Cookies are an essential part of the site delivery system, and you will not be able to use our site without cookies enabled.

 

Cookie policy

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both session cookies and persistentÂcookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to the use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: www.Google.com/policies/privacy

 

Use of your personal information

We may use your personal information to:

1. improve your browsing experience by personalising the website;
2. enable your use of the services available on the website;
3. send you email notifications which you have specifically requested;
4. send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
5. deal with enquiries and complaints made by or about you relating to the website;
6. keep the website secure and prevent fraud;

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Internet Advertising

We use information gathered on our website via anonymous (persistent, third party) cookies to run targeted advertising campaigns. These cookies are used to serve targeted adverts via the Google Adwords platform, and across the Google Display Network (GDN). The aim of these campaigns is to re-market our goods and services to you, based upon your interaction with our website, or to market to audiences with similar search patterns and behaviours to our website visitors. These campaigns are aimed to keep you informed of products or services in which we think you may be interested, based upon your previous visits to our website or internet browsing behaviour.

The specific features of the Google Adwords platform that we may use consists in: displaying adverts to you based upon your interaction with our website, or displaying adverts based upon what Google deems to be the topics or interests that you are interested in (based upon your internet searching and browsing behaviour). Adverts will be displayed across the internet on third-party sites, and served via the GDN. If you are visiting a site that participates in the Google Adsenseprogramme, and so are part of the GDN, then advertising may be displayed to you.

All of the information provided by the cookies that we use is anonymous; these cookies do not collect personal information about visitors to our website, or your use of the internet.

 

Opting out of Advertising

If you wish to opt out of receiving our adverts on the GDN, then please contact us.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers. All electronic monetary transactions you make to or receive from us will be encrypted using SSL technology.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Statutory Notice: Access to any personal information held by us. You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

1. the payment of a fee; and
2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third Party Websites

Our website may contain links to other websites which are not under our control, and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be processed by them in accordance with their own privacy policies, which may be different from ours.

General Website Security

We take site security very seriously, and we are committed to taking all steps necessary to protect any personal information stored in our databases against unauthorised access. Our site is hosted on a conventional server protected by the latest security software. Both the server operating systems and content management systems are fully maintained, and always updated to the most recent software level to minimise any likelihood of unauthorised access.

Contact

If you have any questions about this privacy policy or our treatment of your personal information please email us at enquiries@arthrocare.info